I've lost the files I purchased! How can I retrieve them?

Time to read: 1 minute

If you’ve forgotten to backup your purchased themes, stacks or icons and have lost them somehow, either through some sort of computer problems, or just an accident, fret not you can retrieve them all on your own.

Simply go here to our order lookup form and supply us with the necessary information and our automated system will retrieve them for you. If you do not get results from the retrieval form it may be likely that you used a different email address to purchase your theme than the one you’re entering. Give the form another try with any alternate email addresses you may have had in the past as well.

If you still cannot retrieve your purchase that you’ve lost you will need to email me with the following information: Either your PayPal receipt or your original download email. If you don’t have one of these I will need the email address that you used in purchasing your product(s) along with a listing of the particular products you purchased and are trying to retrieve.

Please be sure to make backups of these files this time around, and for future purchases.

Still need help?

If you haven't done so already, be sure to have a look at the product page of the theme or stack for which seeking help. Each product page has tutorial videos that walk you through using that product's options.

The product pages also offer a vast wealth of information in the details section which often answers a lot of users' questions as well.