I made a purchase but have yet to receive my product(s).

Time to read: 1 minute

It is likely that one of two things has happened…

(1) Your receipt and download link(s) got swept up in your junk mail filter. Check your junk mail or spam folder to be sure that your email application did not get over zealous and sort out your purchase mistakenly.

(2) You’re checking the wrong email address. Download links are sent to the email address that you have associated with your PayPal account, which is done for security reasons. Check that account and see if the email arrived there.

If you still cannot find your download links it may be that PayPal just hasn’t passed off the processing information to us yet. Give it an hour or so. In the unlikely event that your email for download link still has not arrived please send us an email using our contact form.

Still need help?

If you haven't done so already, be sure to have a look at the product page of the theme or stack for which seeking help. Each product page has tutorial videos that walk you through using that product's options.

The product pages also offer a vast wealth of information in the details section which often answers a lot of users' questions as well.